At Rekensnap, your satisfaction matters to us. If you’re not completely happy with your purchase, we’re here to help make returns simple and stress-free.

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1. Return Eligibility

You may return items within 90 days of receiving your order, provided that:

• The item is unused, unworn, and in original condition

• The item is in its original packaging

• Proof of purchase (order number or receipt) is provided

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2. Non-Returnable Items

The following items cannot be returned:

• Items marked as final sale

• Gift cards

• Used, damaged, or altered items not caused by shipping

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3. How to Start a Return

To initiate a return:

1. Contact us at support@rekensnap.nl

2. Include your order number and reason for return

3. Our support team will guide you through the next steps

Returns sent without prior approval may not be accepted.

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4. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Original shipping fees are non-refundable

• We recommend using a trackable shipping method

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5. Refunds

Once we receive and inspect your return:

• Approved refunds will be processed within 5–10 business days

• Refunds will be issued to the original payment method

• You will receive a confirmation email once your refund is completed

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6. Exchanges

If you received the wrong item or a defective product, please contact us within 7 days of delivery.
We’ll arrange a replacement or exchange at no additional cost.

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7. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

• Email us within 7 days of delivery

• Include photos of the item and packaging

• We’ll resolve the issue as quickly as possible

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8. Late or Missing Refunds

If you haven’t received your refund:

• Check with your bank or payment provider

• Processing times may vary depending on your provider

• Contact us if the issue continues